Customer Service Policy

1. Communication Channel

The only official channel for customer consultation, complaint submission, order follow-up, return application and other service demands is the message form located on the Contact page. We do not accept service requests through other unofficial social platforms or private contact methods.

2. Service Scope

Our customer service team can assist with the following matters:
  • Order status inquiry, delivery logistics tracking and shipment related questions;
  • Guidance for 60-day return applications and progress follow-up of 5–10 working days refund processing;
  • Questions about shipping rules, tariff bearing rules and free worldwide shipping policy;
  • Product ingredient description, usage method and product feature consultation;
  • Website operation problems, accessibility feedback and policy clause interpretation requests.

3. Response Standard

We aim to reply to valid service submissions within a reasonable processing period. During peak consultation periods, there may be slight delays in reply time, and we appreciate customers’ understanding. All replies will be sent to the email address filled in the Contact page form.

4. Uniform Settlement Standard

All service-related compensation, partial refunds or amount adjustments involved in after-sales processing will be calculated and issued in unified USD currency.

5. Service Exclusion

Customer service cannot provide medical diagnosis, treatment suggestions or replacement judgment for individual physical adaptation differences of dietary supplements. For physical discomfort caused by product use, users are advised to consult professional medical personnel in a timely manner.

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